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Cablevision

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458 Cablevision Consumer Reviews and Complaints

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Our cable bill has gone up considerably since we have first subscribed to this company. As a result, we have had to drop several channels from our service. It’s still not exactly cheap! We are charged a “sports channel” premium, even though we don’t watch sports channels.

I happen to live in an area that suffer from Monopolistic behavior of Cablevision AKA ‘OPTIMUM’. Extremely Disappointed. Stuck with Optimum since last 8 yrs because of MONOPOLISTIC MARKET created by OPTIMUM EDISON-PISCATAWAY NJ. Even after multiple request, State & Federal department haven’t allowed new players to venture into this market. It doesn’t allow consumers to try other services and pay fair competitive rates. Optimum has Outrageous INVOICING, Unreasonable charges.

Even after paying them every month, they kept charging unnecessary Charges, late fee, equipment charges, restoration fee & charges for services that were not even availed. It’s so frustrating to deal with their customer support team to fix these incorrect charges. They keep passing the buck & waste our precious time over the phone. Please allow other providers to venture into our area so that there can be an end to this Monopolistic attitude and customers stop suffering in the hands of ISP. This is a basic necessity!

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Cablevision does not offer One America News Network (OANN) to their clients, VERIZON DOES. When I asked Cablevision why and what has to happen for them to add it to their lineup, Amanda (a customer service rep) and the manager Shaun said they have never offered it and will never offer it. They then lied to me and said OANN Is owned by Verizon so they can’t offer it. I contacted OANN and they explained, “One America News Network is 100 percent privately and family owned by the Herring family out of California. There is no ownership with Verizon or any other company. Cablevision, doing business as Optimum, is owned by Altice USA” a international company. Thus, Cablevision has an inferior channel lineup.

I’ve had cable for a long time, but now it is a waste of time. The programs are old, movies keep repeating, or they are old movies. Cable is BORING. Not only are the movies boring, the ones that seem good are soft **. This company needs a lot of improvement for the amount of money you charge one would think you would do better.

WARNING: IF YOU HAVE ANOTHER OPTION FOR SERVICE, TAKE IT. THIS COMPANY SUCKS! There is nothing I can say that hasn’t already been said by all the reviewers before me. If you want to see my blood pressure immediately go up, just say Cablevision. How are our elected officials allowing this monopoly to continue to rape and abuse its customers? I haven’t seen one positive review. They called and left me a message, but when you call back there is no record of the person who called and specifically what the problem is.

One hand has no idea what the other is doing. I have sent lengthy emails to complain over my years of service with them. I am outraged that a company so large, which can hold you hostage since there aren’t other providers in my area, can continue to operate like this. I seriously think my head is going to explode. I rarely use this word, but I HATE this company.

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I wanted to report to you that I have experienced the worst customer service, internet service, repair service imaginable. I am going to include photos of the vandalism that I am reporting to my insurance company. I have also reported this to the FCC and FTC filing official complaints. My “internet service” has not worked consistently ever. It goes on and off regularly. When they come to the house after making multiple 12 hour window appointments because they don’t show up and don’t tell you they are not coming they determined that the wiring outside the house is faulty. They draped an above ground wire across my driveway and neighborhood in September and did not return despite multiple calls. They did come last week and dig up my entire front yard, place red flags everywhere and dig a 2 foot high pile of dirt and surround it with orange cones and never came back. This is incredibly hazardous as well as hideous in front of my house.

I have had no service since Sunday and every time we call and spend hours on hold and get a different story including that it takes 24-48 hours for someone to call you back (insane), they make another service appointment for a 12 hour window and you can’t call to make another appointment for another 12 hour window until after 10 PM and that takes until 11 PM. You should all be ashamed of yourselves.

My entire house is dependent on internet. My alarms, my cameras, my doorbell, every appliance and of course the computers. My daughters have to go to the local coffee shop to do homework and I am paying for services including HBO, Showtime, Hulu, Amazon Prime, Sling that I cannot get because you are not providing access which I am paying you for. I am on the phone with billing for over 30 minutes who will not issue a refund because there is no ticket number because there is never going to be a ticket number because they don’t come out. Your company is a mess and your service is pitiful. If you would ever like to contact me I am providing my cell phone number 203-947-0660 I am sure you will never call. I am posting these pictures all over the internet and doing everything I can to let everyone know how horrible your company is. My address **.

I’m in Newfoundland NJ, and Optimum is the only wired internet/cable provider available to us. Every day, I experience at least a dozen internet disruptions, when I lose service at my home and it comes back within a few minutes to half an hour. This never happens with the cable, it’s been limited to an internet service issue. And it happens to all my neighbors in my immediate and extended neighborhood. Optimum will not investigate it, every representative from Jennifer to Romeo tells me a different story.

I work from home a few days a week and I am not able to rely on my wired provider – emails don’t come in, video calls drop, forget about doing online WebEx presentations to clients! I’ve had to purchase a hot spot to intensify the Verizon wireless signal to ensure that I can give an online presentation should my wired connection crap out. Consistent internet service should be a given for these guys – why are they so good at providing consistent cable service but the internet service is **? I live in the Sundown Farms section of Newfoundland NJ, part of West Milford Township.

I’ve read so of the reviews/complaints about Cablevision. especially those from Putnam Valley. my hometown. We as a people, as abused consumers, need to unite against this very wrong, very broken, very corrupt company who claims to serve us wonderfully! DID YOU KNOW that Cablevision no longer has the Manpower, nor the Equipment (Bucket-trucks/Rack-trucks, etc) to take care of their own infrastructure, and must rely on VERIZON to fix their lines after a storm?

Such the case after the month of March ’18, and yet again during the third week of May ’18. They treat service outages caused by severe damage to their infrastructure, as if it were a cable box or cable jack repair in someone’s home! Then, when one of their Techs show up on your block to witness their network wiring laying in the Roadway, they either run away because their limited Van Mounted buckets and or/or ladders, can’t help them perform the work which needs to be done.

DID YOU KNOW that Cablevision has a paid monopoly in Putnam Valley? (naming only one Town in which I’m certain of!) Yes boys and girls, Cablevision/Optimum pays the Town of Putnam Valley, $170K+ per year to keep competitors like VERIZON/Fios, out of our Town. Sounds illegal? You’re probably right! What to do. LET’S FIND THE RIGHT EARS. Are there any Lawyers out there, willing to help with a class action suit?

DID YOU KNOW that Cablevision has a cute little game called ‘How Avoid Paying Credits to customers’? But seriously boys and girls, I had tried to collect a usage credit for nearly three weeks of downtime during March and the week+ in May. I was told that Cablevision had logged from my accounts telephone #, only about a week of downtime. So in other words, when you call Cablevision to report some service downtime, the telephone number from which you are calling gets logged into their system.

If you don’t or can’t reach a human, and explain that the cell phone # from which you are forcibly calling, CABLEVISION may not record your call as a complaint, therefore, the call may not be logged in as such, hence, if you subsequently try to say a credit is due, thus using your complaint as proof of the complaint. You may be shocked to learn that Cablevision MAY NOT have a record of your complaint because all was not perfectly aligned with their ‘complaint protocol’!

Has anyone tried to reach a Human Operator during a Power Outage. especially one where Power and Cable Lines are laying in our roadways, thus power had been out for days? And if that’s not enough to get your steamed. Imagine getting credit for a second account to your property! Unless the second account was also mentioned as part of your complaint. Cablevision will conveniently refuse to give you a credit for the second account because it ‘was never included’ in their complaint log. We really need to do something more about forcing Cablevision to give us what we are paying for! Any comments, any Lawyers willing to help.

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SOURCE: http://www.consumeraffairs.com/cable_tv/cablevision.html

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